Our Story
United Business Systems was founded in 1983 by Wayne Kerling, along with his brother Ronald Kerling and partner Robert Richter.
Over the 35+ years of building the business through strong family values and exceptional customer service, Wayne passed along those values and everyday operations to his four children. Since then, UBS has become a third-generation company with over 40 employees.
Today, UBS is the local leader in providing businesses of all sizes with office printers, copiers, software solutions, and top-notch services. As we grow, we will continue to mirror the same qualities as the marketplace we serve – qualities made up of passion, hard work, and trust. It is our goal to always provide our customers with the absolute best solution to allow their business to thrive and grow.
Our Mission
United Business Systems exists to provide industry-leading office equipment, technology, and technical services to businesses across Western and Central New York. As a third-generation company, our family-oriented values instill a sense of genuine compassion for all of our customers and employees.
Here at UBS, we live by our slogan: Solutions, Technology, Trust. It is our mission to provide our clients with the best solution because helping their business reach its full potential is our ultimate goal.
Our Net Promoter Score
Net Promoter Score (NPS®) is the worldwide standard for measuring customer satisfaction. It’s a scale from -100 (the worst possible) to +100 (the best possible) with +10 being the current average for a U.S. company. The rating is based on a single question: “How likely are you to recommend us to a friend or colleague?”
United Business Systems uses follow-up surveys after every service call to receive feedback and NPS ratings from our customers. We work with the auditing tool CEO Juice to calculate our NPS and compare it against the broader North American copier/imaging market. This is an automated process, so the scores given by customers cannot be changed or hidden. We see this as a tangible way of defining good service.
For 2021, United Business Systems was ranked in the Top 10% of service providers by CEO Juice, based on our NPS rating of +93.2.
All About UBS
To learn about who we are, what we stand for and what others think of UBS, click the links below: