Service Center

We Don’t Just Say We Have the Best Service, We Prove It

Increase In Productivity and Money Saved

• Service techs spend quality time with the customer the first time and come ready with the best solution
• Service techs get on site fast with the correct plan of action to keep you productive and efficient
• Service is completely automated and remote diagnostics will dispatch support staff immediately

Live Dispatcher

• UBS has a dedicated and technically trained dispatcher available to call
• 20% of all calls are solved immediately by the live dispatcher

Stats and Numbers

• Another 17% of service calls are fixed remotely by phone by the UBS support staff
• The average up-time for all devices in the field is 99.5%
• First call resolution is 87%
• Service techs call within 1 hour, their on-site response time is less than 4 hours, and overall resolution time is less than 6 hours

UBS Service Technicians

• This is UBS’ largest investment, as all service techs are highly trained on every single device
• In direct correlation with UBS’ overall policy, security is the No. 1 priority for service techs
• UBS has been recognized in high regard annually since the early 2000’s by both Canon and Ricoh for service technician excellence

Award Certifications

• UBS has been recognized as both a Canon ATSP Award and Ricoh Circle of Excellence winner every year since the early 2000’s for elite-level technician training and best-in-class service for clients
• Only a handful of dealers nationally are recognized at this level

Net Promoter Score

• Nationally-recognized scoring system using customer surveys and feedback
• Max score: 100, national average: 30, most well-loved companies: 70-80, UBS (2023): 100, (2022): 96.6
• UBS has had constant increase in score every year since 2015
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Google and Facebook Reviews

• Over 40 reviews on Google and Facebook, with a total rating of 4.9 stars

Download: Our track record of service excellence PDF (569KB) 

Of course, we know that you may still experience issues with our Canon, Lexmark, and Ricoh products. If you require assistance, please click the appropriate link below: